George Glennie

Art

original watercolour paintings and graphite landscape drawings

Frequently Asked Questions

How do I place an order?

Visit the gallery of your choice to view the drawings. Choose the drawing you want to order and click on the 'pay now' button. Your payment will be processed by PayPal. You can choose to pay using your PayPal account or, if you do not have an existing PayPal account, by using your credit or debit card instead. You can also create a PayPal account at this stage.

Can I see a more detailed view of the drawings before I buy one?

Yes you can. To view a drawing closely and see the graphite pencil marks in detail, first visit a gallery and place your mouse pointer over a drawing. Your mouse pointer will change to show a little 'magnifying glass' shape. Click on the image again to enlarge an area and to view it in detail.

Do you supply the artwork framed?
The artworks are all supplied unframed. However, they are supplied ready mounted into a picture mount and backing board, ready to be placed into your frame of choice.

How long does delivery take?

It normally takes between 3-5 working days (Monday-Friday and excluding Scottish public holiday dates) to process and dispatch your order to you. All orders are despatched using using a tracked and signed for delivery service. For extra peace of mind, I will supply the delivery tracking number to you; so that you too, can track the progress on your order.

Delivery of your order (by Royal Mail Special Delivery) should take place before 1pm on the day after it has been dispatched to you and will require a signature upon delivery (however due to the COVID situation, delivery may take place as late as 1600). Orders are normally processed the next working day after the order has been placed on the website.

Can I specify a delivery date?

Delivery of your order is by Royal Mail Special Delivery. This is a tracked delivery service which requires a signature upon delivery. Your order should arrive before 1pm on the day of delivery. It is a very effective delivery solution, however, I understand that it can be frustrating if you are not in to sign for your delivery and then need to re-arrange delivery. This is why I will endeavour to coordinate your delivery to a morning of your choice; just contact me using my contact form and I will work with you to arrange a convenient delivery date for you.

Can you arrange delivery to other countries apart from the UK?

Unfortunately, this is not an option which is available at the moment.

If I purchase a drawing or painting, do I own the copyright to it?

No. I retain the copyright over all my artwork and these drawings cannot be reproduced without permission. It is the original artwork that is for sale, not the copyright.

What if I buy a drawing and then change my mind?

I understand that it can be difficult purchasing things online as you are not seeing a physical item as such. The images used on the website are as close to the actual drawings and paintings that I am able to produce. If you do change your mind after purchase, firstly contact me within 14 days of receiving the artwork. Once you have done this you must then return the artwork to me within 14 days of your email, ensuring that the artwork is packaged in the original packaging and in a manner that ensures their undamaged, safe return. You may of course open the outer packing, but please do not open the cellophane bag containing the artwork and mount. The cellophane bag must remain unopened if you change your mind and are returning your order. You will be responsible for the costs of the return postage. Unfortunately, I can accept no liability for the loss or damage to the artwork being returned. Once safely returned to me, I will then provide you with a full refund via PayPal (excluding the return shipping costs) within 14 days of receiving the undamaged artwork from you.

What if the artwork arrives damaged or the wrong artwork arrives?

In the unlikely event that your artwork arrives damaged or the wrong artwork arrives, firstly, contact me using my contact form and attach good quality, clear photos of the damage. The artworks must be returned to me within 30 days of purchasing them. They must also be unused and in the original packaging; where the original packaging is completely damaged, or where the state of the packaging may cause further damage to the artwork, you will need to repackage the artwork in a manner likely to ensure that no further damaged to the artwork is likely to occur. Once the artwork has been returned to me as described above, I will refund the total cost to you, including the cost of the return postage.

What happens if someone else buys the same original artwork as I want?

Again, in the unlikely event of this scenario happening, I will sell the artwork to whichever party made the earliest payment and provide a total refund to the other party or parties involved.

Terms Used 

The terms ‘artwork’ and ‘goods’ are used here interchangeably to describe original drawings and paintings for sale on the website.  The term 'I' refers to myself (George Glennie) and 'you' refers to you, the buyer. All prices are in GB pounds, Sterling. By using the website and its services you agree to the following terms and conditions:

Ordering

  • orders will be fully processed and delivered within 30 days of payment being received

  • payments will be processed using PayPal

  • you will receive an email from myself confirming the order and that your payment has been processed 

  • you will also receive a confirmation email when your goods have been dispatched to you, when you can expect your goods to arrive and the tracking number for you to track delivery of your order

  • in the event of an artwork selling multiple times or simultaneously, the decision to sell the artwork will be based on the first payment received and a full refund provided to the other party/parties involved 

  • I retain the right to refuse any sale for any reason

Copyright 

  • I will retain full copyright over all my artwork 

  • copyright does not get passed on to the buyer with sale of any artwork

  • artwork, including commissioned artwork, may not be copied or reproduced in any way by anyone other than myself without prior permission

  • I may reproduce artwork that has been sold previously, but will not reproduce commissioned artwork without prior arrangement

Delivery 

  • all orders will be fulfilled by Royal Mail Special Delivery (1300) and should arrive before 1300 under normal circumstances, however due to the COVID situation, delivery may take place as late as 1600

  • it normally takes between 3-5 working days to process your order and ship your goods (excluding weekends and Scottish public holidays) to you

  • a unique postage tracking number will be sent to you via email when your goods are shipped; and we can both use this number to track the progress of your goods 

  •  a signature will be required upon delivery

  • delivery charges are included in the price of the artwork

Damaged or Incorrect Artwork 

  • prior to returning goods, please contact me in first instance. Please include good quality photographs of the damage

  • goods must be returned within 30 days of payment being made 

  • goods must be unused & in the original packaging, unless the original packaging has been damaged 

  • if the original packaging is severely damaged, then goods must be repackaged at buyers' expense, and in a manner ensuring that no further damage is likely to be caused to the goods 

  • I will refund the total cost of the goods and the return shipping costs if the goods are damaged or incorrect, subject to the conditions above being met by the buyer 

Unwanted Artwork 

  • buyers must contact me within 14 days of receipt of the goods 

  • buyers must also return goods within 14 days of emailing me  

  • goods are to be returned undamaged, in their original packaging and in a manner ensuring their safe return

  • the cellophane bag containing the original artwork, picture mount and backing board must not be opened

  • no liability is accepted for shipping loss or damage to returned goods 

  • I will refund the full price of the goods, excluding the cost of the return shipping 

  • where liable for a refund, I will refund you via PayPal within 14 days of the goods being safely received by myself 

 

Terms and Conditions